Refund Policy
1. Scope
This policy explains when an AriKap.am eSIM plan can be refunded. It applies to every plan bought through our website or app and forms part of our Terms of Service.
2. eSIMs you have not installed
If you have not yet installed or activated your eSIM, you can request a full refund within 30 days of purchase. Just tell us your order number — no explanation needed. Once the QR code has been scanned and the profile installed on a device, this option no longer applies.
3. eSIMs that do not work in your destination
If you installed the eSIM and it cannot connect once you arrive — no network coverage in the country, the profile will not register on a partner network, or the connection keeps dropping — contact support and we will refund the plan in full. Please reach out while you are still travelling, or within 30 days of purchase, so we can check the network logs for your eSIM.
4. Troubleshooting first
Most connection problems are fixed in a few minutes by enabling data roaming, selecting the network manually, or reinstalling the profile. Before a refund we will ask you to try these steps with our support team. If they do not restore your connection, the refund is approved.
5. What we cannot refund
We cannot refund plans where the data allowance has been used, where the validity period has already expired, where your device is not eSIM-compatible or is carrier-locked, where your travel plans changed after installation, or where the plan was suspended for breaching our acceptable use rules. Deleting an installed eSIM profile from your device does not make it refundable.
6. How to request a refund
Email [email protected] with your order number, the destination you bought the plan for, and a short description of the problem. We reply to every request and aim to reach a decision within 3 business days.
7. How refunds are paid
Approved refunds go back to the original payment method in the currency you were charged (AMD). Depending on your bank, the amount usually appears within 5–10 business days. We do not issue refunds in cash, store credit, or to a different card.